Skip to main content
Results Not Showing

You haven’t received your results or they are not showing on the dashboard.

Updated over a week ago

If you've recently mailed your Lab Me test kit back to us, please allow up to 8 working days for the kit to reach our lab and undergo processing.

If more than 8 working days have passed, we're here to help! To expedite our assistance, please follow these steps:

  1. Contact Us: Reach out to our support team via live chat or send an email to [email protected].

  2. Provide Information: Include the following details to help us identify your order and address the issue efficiently:

    • The email address associated with your order

    • The specific test you ordered

    • The tracking number you received when mailing the kit

Upon receiving your request, our dedicated support team will respond promptly and work to resolve the issue as quickly as possible.

Did this answer your question?