What does it cover?

Insurance is optional and will be presented to you during the checkout process. If you choose to opt-in for insurance, your test will be covered in case of TNP errors. Instead of paying full price of the test, you'd only have to cover a small deductible of $30 for shipping.

How to submit a claim for a replacement?

Please contact to us via live chat so we can start the replacement process for you.

What if I don't want insurance and get a TNP?

Pretty much the same thing as if you choose to drive your car without insurance, in case of accidents, you'd have to cover all the costs out of pocket. The cost of materials, one-day shipping, laboratory testing, and fulfilling is expensive. In case you choose to opt-out for insurance, you'd have to pay the full price of the test if you get a TNP and would like to re-take it. There are no exceptions to this.